Full Time – Page 5 – Redding Rancheria

Communications Specialist

***This position is open through Friday, February 20, 2026. ***

This position is only open to internal employees and tribal members of the Redding Rancheria Tribe.

The listed wage reflects the entry-level rate for this position. Compensation may be adjusted based on experience, education, and qualifications.

The Redding Rancheria is seeking a Communications Specialist. The preferred schedule for this position is full time.

JOB SUMMARY:

Communications Specialist provides a variety of administrative support to the Organizational Communication Department. Under the direction of the Sr. Director of Organizational Communication, incumbent assists with managing and enhancing the flow of information between the Tribe and its target audiences, both internal and external. This involves creating content, managing medical relations, and supporting communication efforts to build and maintain a positive reputation.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

Associate’s degree in communications, PR, journalism, or applicable field, or 2 years of communications/PR experience required.
Preferred experience in creative writing, social media postings, and interviewing for news articles.
Familiarity with programs such as Canva, Adobe Creative Suite, etc.
Dependable, reliable, and possess organizational skills.
Must pass pre-employment drug screening.
Indian preference.

ESSENTIAL JOB DUTIES:

Assist the Organizational Communication Department in all aspects of administrative support.
Monitor the performance of digital content, analyze trends, and generate reports to optimize outreach strategies.
Experience with managing and distributing information across multiple digital platforms, ensuring consistent and engaging messaging.
Create, edit, and refine written content for public materials, ensuring clarity, consistency, and brand alignment.
Utilize basic graphic design tools (e.g., Canva, Adobe Creative Suite) to create visually appealing content such as flyers, digital images, and event promotions.
Create and distribute the monthly Redding Rancheria newsletter, ensuring timely and accurate content delivery.
Serve on various event planning committees for Redding Rancheria’s events, including but not limited to the Easter Egg Hunt, Discover Health Fair, Members’ Gathering, etc.
Gather, organize, and develop content for public distribution through newsletters, the organization’s website, flyers, and other channels for public outreach and engagement.
Assist in coordinating the master calendar of events for the entire Tribe, ensuring seamless integration of departmental schedules.
Manage and coordinate multiple calendars, scheduling internal and external meetings, events, and logistics.
Organize and facilitate meetings, appointments, and training sessions as necessary.
Assist in maintaining photo and information archives throughout the year, contributing to the annual State of the Tribe report.
Act as an information liaison, maintaining records and ensuring effective communication within the department and with external stakeholders.
Process monthly invoices, complete requisitions, and assist in financial tracking as required.
Capture high quality photos and videos at Redding Rancheria events for archival purposes and public information.
Edit photos and videos for distribution through various digital channels.
Develop interview questions for and conduct interviews with employees, tribal members, and community members for Redding Rancheria newsletter articles.
Creation of engaging content that resonates with diverse audiences, fostering community interaction and increasing public engagement.

A completed Redding Rancheria job application must be submitted in order to be considered for employment. You can fill out an application online at www.reddingrancheria-nsn.gov, please fax (530-242-4563) or email (employment@reddingrancheria-nsn.gov).

All certifications, credentials/licenses, education verification /degrees and/or transcripts, and Indian verification are required to process your application.

Indian preference applies, but we welcome all applicants who wish to apply for this position. Certification of Native American heritage needs to be attached to the job application.

Any offer of employment is conditioned upon the successful completion of a pre-employment drug screen and criminal background screening clearance. All employees are required to submit to a Tuberculosis test (TB) test after they are hired in addition to being tested annually.

Additional Information:

In addition, Redding Rancheria offers an excellent benefit package containing Medical, Dental, Vision, Life Insurance and Short/Long Term disability, paid holidays, vacation and sick leave as well as a generous 401(k) retirement plan.

Redding Rancheria is a federally recognized Tribe with Pit River, Wintu and Yana people where pride in Tribal culture, history and identity is evident internally and in the larger community. Redding Rancheria is a leader in the constructive development of its people, the larger Indian community and the Redding region.

E-Verify Statement

Redding Rancheria participates in the Electronic Employment Verification Program. Visit the E-Verify URL below for more information.

https://www.e-verify.gov/employees

For further information, please contact Human Resources Dept. at (530) 225-8979.

Medical Records Technician I

***This position is open through Friday, February 20, 2026***

The listed wage reflects the entry-level rate for this position. Compensation may be adjusted based on experience, education, and qualifications.

The Redding Rancheria is seeking a Medical Records Technician I. The preferred schedule for this position is full time.

JOB SUMMARY:

Maintain and protect patient medical records in accordance with clinic policies and guidelines for patient confidentiality.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

Prefer medical records experience to include numerical chart filing, lab and x-ray disposition. Must have professional phone courtesy.
Prefer current understanding of ICD-10 Coding & interpretation. Must pass pre-employment drug screening.
Indian preference.

ESSENTIAL JOB DUTIES:

Audit patient documentation and signature of all paperwork from all departments.
Scan and file (PAQ) all laboratory, radiology, consultation, etc. and other pertinent medical records for review and signature.
Validate requests and authorizations for the release of medical information.
Request medical records/other additional information from outside healthcare facilities.
Respond to authorized requests for information by outside healthcare facilities.
Issuing medical records to persons and agencies according to laws and regulations.
Prepare charts for chart audits such as HEDIS.
JJ Transcription dictations – upload/download (Contact Providers).
Detailed record keeping on permitted disclosures.
Maintain incoming records through different interfaces and ensure they are filed into the correct chart.

All certifications, credentials/licenses, education verification /degrees and/or transcripts, and Indian verification are required to process your application.

Indian preference applies, but we welcome all applicants who wish to apply for this position. Certification of Native American heritage needs to be attached to the job application.

Additional Information:

E-Verify Statement

Redding Rancheria participates in the Electronic Employment Verification Program. Visit the E-Verify URL below for more information.

https://www.e-verify.gov/employees

For further information, please contact Human Resources Dept. at (530) 225-8979.

Pharmacy Technician

***This position is open through Friday, February 20, 2026***

The listed wage reflects the entry-level rate for this position. Compensation may be adjusted based on experience, education, and qualifications.

The Redding Rancheria is seeking a Pharmacy Technician. The preferred schedule for this position is full time.

JOB SUMMARY:

Under direction from the Pharmacist in Charge: The Pharmacy Technician will assist in checking eligibility, responsible for third party insurance and grant billing, provide customer service; answer phones; operate Point of Sale (POS) register, maintaining the pharmacy stock levels; assist pharmacist in filling prescriptions in accordance with Federal and State laws governing the pharmacy industry.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

Active California State Board of Pharmacy Technician license in good standing required
Basic computer and typing skills.
Cash register and customer service experience.
Must pass pre-employment drug screening.
Indian preference

ESSENTIAL JOB DUTIES:

Manage incoming requests from patient, provider and referral team for new medications and medication refills.
Understands the insurance and healthcare benefits, submits prior authorizations to the PBM, and ensures that the required supporting documentation is submitted for review.
Investigate and verify benefits for pharmacy claims for assigned cases
Contact providers for additional information to facilitate coverage determination reviews
Notify physicians, providers and members of coverage determination request decisions
Ensure scripts are filled in a timely manner by coordinating with the requesting provider, and reaching out to other departments as needed.
Ensure the patient completed the necessary labs and diagnostic testing as required prior to dispensing certain medication (Accutane, etc)
Responsible for understanding the clinical protocols for medication refills as established by the organization
Adheres to the implemented refill center workflow.
Adapts easily to a high volume, fast pace medical group setting.
Manage escalated patient care issues in collaboration with the Admissions, Providers and Case Management teams as appropriate.
Prepare medication for mailing, delivery, operate register, handle money and prepare deposits accurately.
Assist and perform all inventory activities: drug ordering, insurance audits, recalls, returns, outdates, CII reconciliation, maintaining pharmacy stock levels.
Communicate with the Pharmacist on duty for consults on medications as well as discrepancies on drug orders.

All certifications, credentials/ licenses, education verification /degrees and/or transcripts, and Indian verification are required to process your application.

Indian preference applies, but we welcome all applicants who wish to apply for this position. Certification of Native American heritage needs to be attached to the job application.

Additional Information:

E-Verify Statement

Redding Rancheria participates in the Electronic Employment Verification Program. Visit the E-Verify URL below for more information.

https://www.e-verify.gov/employees

For further information, please contact Human Resources Dept. at (530) 225-8979.

Admissions Specialist – Center for Advanced Care

**This position is open until February 20, 2026***

The listed wage reflects the entry-level rate for this position. Compensation may be adjusted based on experience, education, and qualifications.

The Redding Rancheria is seeking an Admissions Specialist- Center for Advanced Care. The preferred schedule for this position is Monday through Thursday 9:00 AM -6:00 PM, Friday 8:00 AM to 5:00 PM.

JOB SUMMARY:

Update patient information (including Alternate Resource information). Assist patients in obtaining a State or Federal program for an Alternate Resource. Complete all forms through scheduled appointments and walk-ins. No supervisory responsibility.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

1. Prior data entry experience strongly preferred.

2. Prior work experience in a medical setting preferred.

3. Must pass pre-employment drug screening.

4. Indian preference.

5. Must be fingerprinted and pass background check.

ESSENTIAL JOB DUTIES:

1. Works collaboratively with all departments in the Tribal Health System.

2. Provide exceptional patient service in all interactions.

3. Enter and manage patient information in NextGen PM System

4. Verify Native American, Employee and Dependent, or Partnership Eligibility for new patients and prior to each appointment.

5. Verify insurance or alternate resources for new patients, monthly, and prior to all appointments.

6. Assists patients in completing an Alternate Resource application including Medi-Cal and Partnership.

7. Check-in patients for Health Care Services, such as but not limited to, Family Practice, Urgent Care, Labs, and Registration.

8. Gather information from the patient to complete Alternate Resource filing and/or registration.

9. Update patient file with personal information or Alternate Resource information by appointment or walk-in.

10. Update and/or confirm address, phone number, and alternate resource status, identifying eligibility status, and obtaining treatment authorization signature at each appointment.

11. Assist patients with the registration process for appointments or walk-ins.

12. Scan and retrieve registration documents.

13. Provide patients with all required medical forms including Government Performance and Results Act (GPRA), Staying Healthy Assessment (SHA), and Release of information (ROI)

14. Schedule appointments by telephone or in person, following established appointment time/diagnosis guidelines.

15. Schedule all Urgent Care (same day appointments).

16. Obtain information from patients and guide them to the appropriate department.

17. Verify and send appointments reminders daily through the Patient Portal Software.

18. Answer all telephone calls to the medical reception area promptly and courteously

19. Screen and route all calls to the appropriate departments, taking messages to ensure accuracy and provide documentation of content.

20. Attend scheduled trainings and department meetings as requested by supervisor.

21. Ability to identify forms required for registration purposes and review for completion and accuracy.

22. Document, scan and maintain Medical Record information.

23. Comply with HIPAA regulations.

All certifications, credentials/ licenses, education verification /degrees and/or transcripts, and Indian verification are required to process your application.

Indian preference applies, but we welcome all applicants who wish to apply for this position. Certification of Native American heritage needs to be attached to the job application.

To minimize the spread of COVID-19, the Redding Rancheria will require all healthcare employees to report their vaccination status and be fully vaccinated against COVID-19. Any healthcare employees with medical conditions or sincerely held religious beliefs that prevent them from taking the vaccine may be entitled to an exemption.

Additional Information:

E-Verify Statement

Redding Rancheria participates in the Electronic Employment Verification Program. Visit the E-Verify URL below for more information.

https://www.e-verify.gov/employees

For further information, please contact Human Resources Dept. at (530) 225-8979.

Purchase Referred Care Specialist

***This position is open through Friday, February 13, 2026***

The Redding Rancheria is seeking a Purchase Referred Care Specialist. The preferred schedule for this position is Monday through Friday, 8:00am to 5:00pm.

The listed wage reflects the entry-level rate for this position. Compensation may be adjusted based on experience, education, and qualifications.

JOB SUMMARY:

Monitor referral and emergency room purchase orders pertaining to medical and dental services being provided under contract with providers outside the Redding Rancheria Tribal Health Center. Ensure that services provided are delivered in accordance with established policies and procedures and contract.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

College course work in Accounting or related field or 3 years equivalent work experience.
Demonstrated work experience in accounting or related area.
Requires attention to detail involved in auditing financial statements.
Must pass pre-employment drug screening.
Indian preference.

ESSENTIAL JOB DUTIES:

Audit emergency room visits for accuracy of 72-hour notice, eligibility for treatment and payments by alternate resources. An alternate resource is a payer that is fully or partially responsible for payment. Purchase Referred Care (PCR) is a payer of last resort. The Specialist must make every effort to obtain timely payment from all alternate resources before obligating funds from Purchase Referred Specialist.
Inform the Registration/Alternate Resources Department when patients are referred to the Clinic without any insurance.
Assist with payments to outside providers for services rendered for patients who have been determined to be eligible for PCR services. No payments may be made of funds obligated unless the PCR Committee has determined that the patient is eligible for services. Payments must be made on a timely basis since failure to do so jeopardizes critically important relationships with outside providers and delay in payments may result in loss of discounts to the Clinic. Payments consist of purchase orders made payable to outside providers.
Provide assistance to outside providers as needed to track purchase orders, payments and eligibility for payment to those providers.
Interact with patients and their families to ensure timely, accurate and complete receipt of bills, invoices, medical records and other documentation related to the care of patients. The Specialist must be familiar with and observe the guidelines of the Health Insurance Portability and Accountability Act (HIPAA) as they relate to Protected Health Information. The Specialist must follow the HIPAA guidelines when releasing Protected Health Information to anyone.
For audit purposes, ensure that proper records are maintained. Records include verification of status as a California Indian, medical records, invoices, statements, explanation of benefit (EOB) forms, and any other documentation necessary to a complete understanding of why payment was rendered of denied. These records will be kept as a scanned document in Doc star.
Maintain cost containment procedures as outlined in Clinic or Tribal policies or as directed by the Health Operations Director.
Obligating funds in accordance with referral purchase orders that have been approved by the PRC Committee and preparing those referral purchase orders as they are approved by the PRC Committee. The Specialist must verify that each referral purchase order contains the appropriate signatures and authorizations from the PRC Committee.
This position has no supervisory responsibilities.
Maintain a good working relationship within the Clinic and Tribal Administration offices. The Specialist will make every effort to accommodate the needs of other departments as they request assistance from PRC.
Will assist in the negotiation of favorable reimbursement rates from PRC providers and attempt to maximize discounts available to the Clinic from the PRC providers.

All certifications, credentials/licenses, education verification /degrees and/or transcripts, and Indian verification are required to process your application.

Indian preference applies, but we welcome all applicants who wish to apply for this position. Certification of Native American heritage needs to be attached to the job application.

Additional Information:

E-Verify Statement

Redding Rancheria participates in the Electronic Employment Verification Program. Visit the E-Verify URL below for more information.

https://www.e-verify.gov/employees

For further information, please contact Human Resources Dept. at (530) 225-8979.

Human Resources Generalist

***This position is open through Friday, February 6th, 2026.***

The Redding Rancheria is seeking a Human Resources Generalist.

The listed wage reflects the entry-level rate for this position. Compensation may be adjusted based on experience, education, and qualifications.

JOB SUMMARY:

The Human Resources Generalist is responsible for performing HR-related duties on a professional level. This position carries out responsibilities in the following functional areas: background checks, Human Resource Information Systems (HRIS), onboarding, recruitment, and employment.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

Must possess a valid and current CDL.
Preferred BA degree with a business emphasis or 4 years’ experience in Human Resources field.
Proficiency with Microsoft Word/Excel and HRIS systems.
Applicants cannot have a felony conviction
Experience with data entry and high level of accuracy.
Must be fingerprinted, submit to and pass background screening for FBI and State of California DOJ in order to be a certified finger print roller and have access to the background screening results
Attend adjudication training within 2 years of employment.
E-verify certified within 6 months.
Excellent oral and written communication
Must pass pre-employment drug screening.
Indian preference applies.

ESSENTIAL JOB DUTIES:

1. Ensures that employees in job positions requiring background investigations have been processed in accordance with hiring policies. Completes live scan fingerprints, conducts and reports thorough record searches and background investigations, that provide comprehensive information needed to make suitability determinations.

2. Maintains and audits human resource information system records and compiles reports from the database; Responsible for entering, verifying, auditing and keeping current the Human Resources Information System HRIS (ADP) including but not limited to: new hire information, background screenings, I-9 employment eligibility verification, TB tests, and wage garnishments etc.

3. Manages the recruitment process for personnel up to and including interviews; Writes and places job advertisements; all aspects of interviews; references checks, works with directors and supervisors to advertise, screen and set up interviews for open positions.

4. Responsible for the recruitment, hiring and auditing of temporary employees.

5. Assisting with all tracking and coordination purposes for the Tribal Youth programs: inputting information into ADP, running reports to insure all information is up to date, etc.

6. Coordinates, organizes and conducts new employee orientations (HR, Benefits, Computer and Safety) ensuring an effective and efficient transition into the workplace for new employees.

7. Tracks employees in their probationary trial service period. Prepares, forwards, and follows-up on the appraisal forms for completion.

8. Creates internal documents pertaining to employee changes such as schedule changes, budget codes alterations, campus transfers etc. Coordinates with supervisors to acquire appropriate approval for changes (in accordance with internal policy) and facilitates the implementation of approved changes into the HRIS system.

9. Works closely with payroll to ensure timely and accurate payroll processing especially concerning Redding Rancheria policies. Additionally, coordinates the processing and issuance of retroactive payments when applicable.

10. Completes employee separation of employment procedures according to legal and internal policy standards. This includes coordination with payroll to process and issue final checks with accuracy.

11. Creates, updates, and implements workflow processes as needed for the department.

12. Responsible for processing medical related leaves of absence i.e. FML, PML, PLA. Processing includes, but is not limited to: timesheet processing, sending bi-weekly updates, acquiring medical documentation, keeping organized records ect.

13. Assists with Redding Rancheria events, including: All Staff, Discover Health, etc.

14. Creates, updates, and implements workflow processes as needed for the department.

All certifications, credentials/ licenses, education verification /degrees and/or transcripts, and Indian verification are required to process your application.

Indian preference applies, but we welcome all applicants who wish to apply for this position. Certification of Native American heritage needs to be attached to the job application.

Additional Information:

E-Verify Statement

Redding Rancheria participates in the Electronic Employment Verification Program. Visit the E-Verify URL below for more information.

https://www.e-verify.gov/employees

For further information, please contact Human Resources Dept. at (530) 225-8979.

Senior Administrative Assistant (Public Works)

***This position is open through Friday, February 6th, 2026.***

The Redding Rancheria is seeking a Senior Administrative Assistant – Public Works. The preferred schedule for this position is Monday through Friday, 7:00am-3:30pm.

The listed wage reflects the entry-level rate for this position. Compensation may be adjusted based on experience, education, and qualifications.

JOB SUMMARY:

Performs a wide variety of complex secretarial and administrative duties for the Sr. Director of Public works.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

Minimum 2 years of experience working as an executive secretary.
Demonstrated experience in supporting senior management.
Must possess a valid CDL.
Indian Preference.
Must pass pre-employment drug screening.

ESSENTIAL JOB DUTIES:

1. Proactively manages the Sr. Director of Public Works calendar, coordinating high-level meetings with internal leadership and external partners.

2. Will help monitor and respond to the Sr. Director of Public Works e-mail.

3. Attends executive meetings, prepares agendas, and produces accurate and concise minutes.

4. Oversees incoming and outgoing communications, identifying and elevating priority issues requiring executive attention.

5. Drafts, edits, and proofs official correspondence, communications, memos, and reports for the Sr. Director.

6. Process and file incoming and outgoing mail, facsimiles and other correspondence.

7. Prepares, reconciles, and submits monthly mileage and credit card reports for the Sr. Director accurately and on time.

8. Provides administrative support to the Health Village project team.

9. Participates in committees across multiple organizational entities within the Redding Rancheria.

10. Analyze and improves administrative processes to enhance efficiency, productivity and workflow across the Public Works Department.

11. Generate Public Works reports for Tribal Council Meetings.

12. Organize and manage preventative maintenance schedule and ensure it is completed by deadline.

13. Process invoices and purchase orders for the department and the Sr. Director.

14. Develops and coordinates PowerPoint presentations to support the Senior Director’s communication and reporting needs.

All certifications, credentials/licenses, education verification /degrees and/or transcripts, and Indian verification are required to process your application.

Indian preference applies, but we welcome all applicants who wish to apply for this position. Certification of Native American heritage needs to be attached to the job application.

Additional Information:

E-Verify Statement

Redding Rancheria participates in the Electronic Employment Verification Program. Visit the E-Verify URL below for more information.

https://www.e-verify.gov/employees

For further information, please contact Human Resources Dept. at (530) 225-8979.

Medical Data and Referrals Specialist (Trinity)

***This position is open through Friday, January 30, 2026.***

The Redding Rancheria is seeking a Medical Data and Referrals Specialist (Trinity). The preferred schedule for this position is Monday through Friday, 8:00am-5:00pm.

JOB SUMMARY:

Coordinate referrals from Redding Rancheria Tribal Health Systems to other health care providers for patient care that is not performed at the Health Center. Referrals are made to providers such as physicians, diagnostic facilities, radiology, laboratories, and hospitals.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

High School diploma or GED required.
Experience with pre-authorization process for 3^rd Party payers.
Medical Terminology
Must pass pre-employment drug screening.
Must be fingerprinted and pass background check
Indian preference

ESSENTIAL JOB DUTIES:

Receive referrals/requests from providers through the EHR and schedule outside care as indicated.
Provide information to patients regarding referral provider name, address and phone number to allow patients to call to schedule appointment. Acquire pertinent records, labs, x-rays, diagnostic tests and health summaries related to the patient’s current condition from the medical records; forward information to the specialist or facility involved.
Enter referral data, and insurance information into EHR..
Track all referrals sent out to ensure completion of care and receipt of related documentation using SQL reports. .
Maintain all required data in the EHR to comply with clinic, state and federal mandates.
Request medical records/other additional information from outside healthcare facilities.
Respond to authorized requests for information by outside healthcare facilities
Receive outside records and scan to appropriate EHR patient file.
Scan all ‘in house’ forms and documents to the appropriate EHR patient file.
Track all stored historical paper charts and shred as per policy as they time out. Perform other related duties as needed.

All certifications, credentials/ licenses, education verification /degrees and/or transcripts, and Indian verification are required to process your application.

Indian preference applies, but we welcome all applicants who wish to apply for this position. Certification of Native American heritage needs to be attached to the job application.

Additional Information:

E-Verify Statement

Redding Rancheria participates in the Electronic Employment Verification Program. Visit the E-Verify URL below for more information.

https://www.e-verify.gov/employees

For further information, please contact Human Resources Dept. at (530) 225-8979.

Behavioral Health Program Supervisor

***This position is open through Friday, January 23, 2026.***

The Redding Rancheria is seeking a Behavioral Health Program Supervisor. The preferred schedule for this position is Monday through Friday, 7:00am-6:00pm.

JOB SUMMARY:

The Behavioral Health Program Supervisor is responsible for the operational, clinical, and administrative leadership of the Behavioral Health Support Team, working in collaboration with the Behavioral Health Director. This role oversees Behavioral Health administrative assistants, the Lead Psychiatry Case Manager, and Psychiatry Case Managers. This role ensures effective daily operations across all Behavioral Health service locations, supports high-quality patient care, and drives program performance, efficiency, and compliance. The Program Supervisor serves as the central liaison between staff and leadership, supporting team development, program growth, and strategic departmental goals while maintain an active clinical caseload. This position is under the supervision of the Director of Behavioral Health.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

Bachelor’s degree in Psychology, Social Work, or related field.
Credential as a CCM (Certified Case Manager) or ACM (Accredited Case Manger).
Minimum of 2 years of documented experience in case management and behavioral health services; leadership or supervisory experience strongly preferred.
Experience evaluating patient eligibility and Alternate Resource status.
Proficiency in Microsoft Office Suite (Word, Excel, Publisher, PowerPoint).
Must pass background check, fingerprinting clearance, and pre-employment drug screening.
Must possess a valid California Driver’s License.
Demonstrate emotional stability, sound judgment, professional boundaries, and initiative.
Indian preference applies.

ESSENTIAL JOB DUTIES:

Program and Operational Management:

1. Provide daily oversight and leadership for the Behavioral Health Support Team, ensuring completion of patient care tasks, department responsibilities, and performance expectations in coordination with the Behavioral Health Director.

2. Manage day-to-day operations of the Behavioral Health Department to ensure efficient workflow, high-quality service delivery, and timely access to care.

3. Coordinate scheduling, workload distribution, and staffing coverage across multiple service locations.

4. Lead team meetings, trainings, huddles, and check-ins to promote communication, alignment, and problem-solving.

5. Oversee onboarding, training, mentoring, and professional development for all support staff within the Behavioral Health Department.

6. Identify opportunities for process improvement and develop or revise workflows, reference materials, and training resources.

7. Serve as the primary point of contact for staff concerns, troubleshooting needs, and provider change requests, escalating issues to leadership when appropriate.

8. Collaborate with leadership to evaluate service quality, monitor program effectiveness, and recommend or implement operational improvements.

9. Monitor departmental productivity, documentation standards, and compliance through monthly reports to ensure alignment with organizational and regulatory requirements across all Redding Rancheria Tribal Health Systems (RRTHS) practices.

10. Track key program metrics (no-show rates, caseload distribution, service utilization, etc.) and provide trend reports and recommendations to leadership.

11. Assist in Behavioral Health job description and policy and procedure development and/or revisions.

12. Lead or support special projects, audits, and performance improvement initiatives as requested by leadership.

Clinical Case Management and Direct Service:

13. Provide comprehensive case management across medical, behavioral health, educational, legal, and community systems to ensure coordinated and culturally responsive care.

14. Conduct mental-health assessments, provide crisis intervention, and support stabilization to reduce escalation and promote safety during mental health crisis.

15. Manage treatment funding budget and funding authorizations for Native American patients and tribal members, coordinating with the Recovery Department, Tribal Court, and external treatment facilities.

16. Facilitate safe care transitions through proactive communication with patients, families, pharmacies, providers, and cross-functional teams.

17. Coordinate referrals to internal and external services that support recovery, wellness, and continuity of care.

18. Maintain accurate, timely, and compliant documentation within NextGen EHR to support quality care, billing accuracy, and regulatory requirements.

19. Oversee lab results, medication issues, and referral updates, ensuring timely communication between patients and providers through clinical tasking workflows.

20. Conduct timely follow-up on missed appointments, medication requests, and ongoing patient needs to reduce care gaps and treatment adherence.

21. Collect patient histories, obtain routine vital signs, and document clinical information to support diagnostic and treatment planning.

22. Provide telephone triage, assess urgency, and direct patients to the appropriate level of care.

23. Perform urine drug screenings in compliance with DEA and chain-of-custody standards.

24. Manage prior authorizations for DME and specialty medications, ensuring accuracy, timely follow-up, and support for appeals.

25. Verify insurance eligibility for all scheduled patients to ensure accurate coverage and reduce financial barriers.

All certifications, credentials/licenses, education verification /degrees and/or transcripts, and Indian verification are required to process your application.

Indian preference applies, but we welcome all applicants who wish to apply for this position. Certification of Native American heritage needs to be attached to the job application.

Additional Information:

E-Verify Statement

Redding Rancheria participates in the Electronic Employment Verification Program. Visit the E-Verify URL below for more information.

https://www.e-verify.gov/employees

For further information, please contact Human Resources Dept. at (530) 225-8979.

Medical Records and Referrals Supervisor

***This position is open through Friday, January 23, 2026.***

The Redding Rancheria is seeking a Medical Records and Referrals Supervisor. The preferred schedule for this position is Monday through Friday, 8:00am-5:00pm.

JOB SUMMARY:

The Medical Records & Referrals Supervisor oversees the day-to-day operations of the medical records and referrals departments, ensuring accurate documentation, timely processing, and compliance with state, federal, and organizational standards. This role is responsible for supervising staff, optimizing workflow efficiency, and supporting high-quality patient care through coordinated information management and referral processes.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

Experience as a team leader.
3–5 years of experience in medical records, health information management, or referral coordination
Healthcare related degree (i.e. Health Information Management, Health Informatics, Health Administration) preferred.
Must pass pre-employment drug screening.
Indian preference.

ESSENTIAL JOB DUTIES:

1. Supervisory and Leadership Duties:

a.Lead, train, and mentor medical records and referral staff, including hiring, performance evaluations, scheduling, and disciplinary actions

b. Develop and implement department policies, workflows, and best practices to improve efficiency and service quality.

c. Manage daily operations, workflow, and productivity within the department.

d. Prepare reports and present departmental performance as needed to leadership.

2. Medical Records Management:

a. Ensure timely retrieval, release, scanning, indexing, and archiving of medical information.

b. Monitor data integrity and accuracy across electronic health records (EHR) systems

c. Manage requests for records, including internal/external providers, legal requests, and patient inquiries.

d. Conduct routine audits to ensure compliance, accuracy, and proper documentation standards.

3. Referrals Coordination:

a. Supervise referral processing workflows, ensuring referrals are completed accurately and within designated timeframes.

b. Support clinical teams by ensuring referral documentation, authorizations, and follow-ups are handled efficiently.

c. Collaborate with insurance companies to verify benefits, obtain authorizations, and resolve discrepancies or denials.

d. Track referral statuses, communicate updates to providers, and troubleshoot delays or barriers in care coordination.

e. Ensure the “referral loop” is closed for continuity of care.

4. Collaborate with clinical teams, billing, and administration to streamline workflows and resolve issues.

5. Ensure strict adherence to HIPAA and organizational privacy/security standards.

6. Identify gaps in workflow and implement corrective actions or process improvements.

7. Support accreditation requirements relevant to records management and referral coordination.

8. Perform other duties as needed.

All certifications, credentials/licenses, education verification /degrees and/or transcripts, and Indian verification are required to process your application.

Indian preference applies, but we welcome all applicants who wish to apply for this position. Certification of Native American heritage needs to be attached to the job application.

Additional Information:

E-Verify Statement

Redding Rancheria participates in the Electronic Employment Verification Program. Visit the E-Verify URL below for more information.

https://www.e-verify.gov/employees

For further information, please contact Human Resources Dept. at (530) 225-8979.