Information Services Generalist

***This position is open through Friday, March 22nd, 2024.***

The Redding Rancheria is seeking a Information Services Generalist. The schedule for this position is Monday through Friday from 8:00AM to 5:00pm.

JOB SUMMARY:

The Information Services Generalist’s role is to support and maintain in-house computer systems, desktops, and peripherals. Additionally, this role is responsible for managing inventory for Information Services equipment, process and track IT-related invoices and monthly charges, conducting new employee orientations, tracking service contracts and warranties for the Redding Rancheria Information Services Department, creating, and maintaining information services policies and procedures. The Information Services Generalist also monitors and manages incoming Helpdesk services tickets to provide support for Redding Rancheria end users.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in the field of computer science, information systems, or 4 years equivalent work experience.
  • Must pass pre-employment drug screening.
  • Indian preference.

ESSENTIAL JOB FUNCTIONS:

1. Monitor helpdesk system to ensure SLAs are being met and follow up with applicable IT personnel to ensure helpdesk tickets are properly documented and completed within SLA.
2. Perform maintenance on Helpdesk system to ensure software is current with correct service category’s, service locations and other applicable information to ensure proper routing of service tickets.
3. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
4. Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
5. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
6. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
7. Communicate application problems and issues to key stakeholders, including management, development teams and end users.
8. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
9. Maintain and enhance performance of all new and existing software and applications across the organization.
10. Identify and learn appropriate software applications used and supported by the organization.
11. Coordinate with department heads to assess departmental application training needs and objectives.
12. Participate in the design, development, and delivery of software applications training programs and individual classes.
13. Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
14. Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
15. Apply diagnostic utilities to aid in troubleshooting.
16. Track and process Information Services bills and ensure appropriate services maintain active service contracts.
17. Track and ensure all Redding Rancheria Information Services equipment is current on applicable service contracts.
18. Maintain an up to date inventory of all Redding Rancheria IS equipment.
19. Maintain training materials for incoming Redding Rancheria Employees as well as deliver the New Employee training for information services.

 

A completed Redding Rancheria job application must be submitted in order to be considered for employment. You can fill out an application online at www.reddingrancheria-nsn.gov, please fax (530-242-4563) or email (employment@reddingrancheria-nsn.gov).

All certifications, credentials/ licenses, education verification /degrees and/or transcripts, and Indian verification are required to process your application.

Indian preference applies, but we welcome all applicants who wish to apply for this position. Certification of Native American heritage needs to be attached to the job application.

Any offer of employment is conditioned upon the successful completion of a pre-employment drug screen and criminal background screening clearance.  All employees are required to submit to a Tuberculosis test (TB) test after they are hired in addition to being tested annually.

To minimize the spread of COVID-19, the Redding Rancheria will require all healthcare employees to report their vaccination status and be fully vaccinated against COVID-19. Any healthcare employees with medical conditions or sincerely held religious beliefs that prevent them from taking the vaccine may be entitled to an exemption.

Additional Information:

In addition, Redding Rancheria offers an excellent benefit package containing Medical, Dental, Vision, Life Insurance and Short/Long Term disability, paid holidays, vacation and sick leave as well as a generous 401(k) retirement plan.

Redding Rancheria is a federally recognized Tribe with Pit River, Wintu and Yana people where pride in Tribal culture, history and identity is evident internally and in the larger community. Redding Rancheria is a leader in the constructive development of its people, the larger Indian community and the Redding region.

E-Verify Statement

Redding Rancheria participates in the Electronic Employment Verification Program. Visit the E-Verify URL below for more information.

https://www.e-verify.gov/employees

For further information, please contact Human Resources Dept. at (530) 225-8979.

Admissions Specialist – RRTHC

***This position is open through Friday, December 31st, 2023.***

The Redding Rancheria is seeking an Admissions Specialist. The schedule for this position is Monday through Friday, 8:00am to 5:00pm.

JOB SUMMARY:

Update patient information (including Alternate Resource information). Assist patients in obtaining a State or Federal program for an Alternate Resource. Complete all forms through scheduled appointments and walk-ins. Provide exceptional patient service in all interactions. No supervisory responsibility.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

  • Prior data entry experience strongly preferred.
  • Prior work experience in a medical setting preferred.
  • Must pass pre-employment drug screening.
  • Indian preference.
  • Must be fingerprinted and pass background check.

ESSENTIAL JOB FUNCTIONS:

1. Works collaboratively with all departments in the Tribal Health System.
2. Provide exceptional patient service in all interactions.
3. Enter and manage patient information in NextGen PM System.
4. Verify Native American, Employee and Dependent, or Partnership Eligibility for new patients and prior to each appointment.
5. Verify insurance or alternate resources for new patients, monthly, and prior to all appointments.
6. Assists patients in completing an Alternate Resource application including Medi-Cal and Partnership.
7. Check-in patients for Health Care Services, such as but not limited to, Family Practice, Urgent Care, Labs, and Registration.
8. Gather information from the patient to complete Alternate Resource filing and/or registration.
9. Update patient file with personal information or Alternate Resource information by appointment or walk-in.
10. Update and/or confirm address, phone number, and alternate resource status, identifying eligibility status, and obtaining treatment authorization signature at each appointment.
11. Assist patients with the registration process for appointments or walk-ins.
12. Scan and retrieve registration documents.
13. Provide patients with all required medical forms including Government Performance and Results Act (GPRA), Staying Healthy Assessment (SHA), and Release of information (ROI).
14. Schedule appointments by telephone or in person, following established appointment time/diagnosis guidelines.
15. Schedule all Urgent Care (same day appointments).
16. Obtain information from patients and guide them to the appropriate department.
17. Verify and send appointments reminders daily through the Patient Portal Software.
18. Answer all telephone calls to the medical reception area promptly and courteously.
19. Screen and route all calls to the appropriate departments, taking messages to ensure accuracy and provide documentation of content.
20. Attend scheduled trainings and department meetings as requested by supervisor.
21. Ability to identify forms required for registration purposes and review for completion and accuracy.
22. Document, scan and maintain Medical Record information.
23. Comply with HIPAA regulations.

 

A completed Redding Rancheria job application must be submitted in order to be considered for employment. You can fill out an application online at www.reddingrancheria-nsn.gov, please fax (530-242-4563) or email (employment@reddingrancheria-nsn.gov).

All certifications, credentials/ licenses, education verification /degrees and/or transcripts, and Indian verification are required to process your application.

Indian preference applies, but we welcome all applicants who wish to apply for this position. Certification of Native American heritage needs to be attached to the job application.

Any offer of employment is conditioned upon the successful completion of a pre-employment drug screen and criminal background screening clearance.  All employees are required to submit to a Tuberculosis test (TB) test after they are hired in addition to being tested annually.

To minimize the spread of COVID-19, the Redding Rancheria will require all healthcare employees to report their vaccination status and be fully vaccinated against COVID-19. Any healthcare employees with medical conditions or sincerely held religious beliefs that prevent them from taking the vaccine may be entitled to an exemption.

Additional Information:

In addition, Redding Rancheria offers an excellent benefit package containing Medical, Dental, Vision, Life Insurance and Short/Long Term disability, paid holidays, vacation and sick leave as well as a generous 401(k) retirement plan.

Redding Rancheria is a federally recognized Tribe with Pit River, Wintu and Yana people where pride in Tribal culture, history and identity is evident internally and in the larger community. Redding Rancheria is a leader in the constructive development of its people, the larger Indian community and the Redding region.

E-Verify Statement

Redding Rancheria participates in the Electronic Employment Verification Program. Visit the E-Verify URL below for more information.

https://www.e-verify.gov/employees

For further information, please contact Human Resources Dept. at (530) 225-8979.

 

Medical Data & Referrals Specialist

***This position is open through Friday, December 1st, 2023.***

The Redding Rancheria is seeking a Medical Data & Referrals Specialist. The schedule for this position is Monday through Friday from 8:00am to 5:00pm.

JOB SUMMARY:

Coordinate referrals from Redding Rancheria Tribal Health Systems to other health care providers for patient care that is not performed at the Health Center. Referrals are made to providers such as physicians, diagnostic facilities, radiology, laboratories, and hospitals.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

  • High School diploma or GED required.
  • Experience with pre-authorization process for 3rd Party payers.
  • Medical Terminology.
  • Must pass pre-employment drug screening.
  • Must be fingerprinted and pass background check.
  • Indian preference.

ESSENTIAL JOB FUNCTIONS:

1. Receive referrals/requests from providers through the EHR and schedule outside care as indicated.
2. Provide information to patients regarding referral provider name, address and phone number to allow patients to call to schedule appointment. Acquire pertinent records, labs, x-rays, diagnostic tests and health summaries related to the patient’s current condition from the medical records; forward information to the specialist or facility involved.
3. Enter referral data, and insurance information into EHR.
4. Track all referrals sent out to ensure completion of care and receipt of related documentation using SQL reports.
5. Maintain all required data in the EHR to comply with clinic, state and federal mandates.
6. Request medical records/other additional information from outside healthcare facilities.
7. Respond to authorized requests for information by outside healthcare facilities.
8. Receive outside records and scan to appropriate EHR patient file.
9. Scan all ‘in house’ forms and documents to the appropriate EHR patient file.
10. Track all stored historical paper charts and shred as per policy as they time out. Perform other related duties as needed.

 

A completed Redding Rancheria job application must be submitted in order to be considered for employment. You can fill out an application online at www.reddingrancheria-nsn.gov, please fax (530-242-4563) or email (employment@reddingrancheria-nsn.gov).

All certifications, credentials/ licenses, education verification /degrees and/or transcripts, and Indian verification are required to process your application.

Indian preference applies, but we welcome all applicants who wish to apply for this position. Certification of Native American heritage needs to be attached to the job application.

Any offer of employment is conditioned upon the successful completion of a pre-employment drug screen and criminal background screening clearance.  All employees are required to submit to a Tuberculosis test (TB) test after they are hired in addition to being tested annually.

To minimize the spread of COVID-19, the Redding Rancheria will require all healthcare employees to report their vaccination status and be fully vaccinated against COVID-19. Any healthcare employees with medical conditions or sincerely held religious beliefs that prevent them from taking the vaccine may be entitled to an exemption.

Additional Information:

In addition, Redding Rancheria offers an excellent benefit package containing Medical, Dental, Vision, Life Insurance and Short/Long Term disability, paid holidays, vacation and sick leave as well as a generous 401(k) retirement plan.

Redding Rancheria is a federally recognized Tribe with Pit River, Wintu and Yana people where pride in Tribal culture, history and identity is evident internally and in the larger community. Redding Rancheria is a leader in the constructive development of its people, the larger Indian community and the Redding region.

E-Verify Statement

Redding Rancheria participates in the Electronic Employment Verification Program. Visit the E-Verify URL below for more information.

https://www.e-verify.gov/employees

For further information, please contact Human Resources Dept. at (530) 225-8979.