***This position is open through Friday, January 23, 2026.***
The Redding Rancheria is seeking a Medical Records and Referrals Supervisor. The preferred schedule for this position is Monday through Friday, 8:00am-5:00pm.
JOB SUMMARY:
The Medical Records & Referrals Supervisor oversees the day-to-day operations of the medical records and referrals departments, ensuring accurate documentation, timely processing, and compliance with state, federal, and organizational standards. This role is responsible for supervising staff, optimizing workflow efficiency, and supporting high-quality patient care through coordinated information management and referral processes.
REQUIREMENTS/MINIMUM QUALIFICATIONS:
- Experience as a team leader.
- 3–5 years of experience in medical records, health information management, or referral coordination
- Healthcare related degree (i.e. Health Information Management, Health Informatics, Health Administration) preferred.
- Must pass pre-employment drug screening.
- Indian preference.
ESSENTIAL JOB DUTIES:
1. Supervisory and Leadership Duties:
a.Lead, train, and mentor medical records and referral staff, including hiring, performance evaluations, scheduling, and disciplinary actions
b. Develop and implement department policies, workflows, and best practices to improve efficiency and service quality.
c. Manage daily operations, workflow, and productivity within the department.
d. Prepare reports and present departmental performance as needed to leadership.
2. Medical Records Management:
a. Ensure timely retrieval, release, scanning, indexing, and archiving of medical information.
b. Monitor data integrity and accuracy across electronic health records (EHR) systems
c. Manage requests for records, including internal/external providers, legal requests, and patient inquiries.
d. Conduct routine audits to ensure compliance, accuracy, and proper documentation standards.
3. Referrals Coordination:
a. Supervise referral processing workflows, ensuring referrals are completed accurately and within designated timeframes.
b. Support clinical teams by ensuring referral documentation, authorizations, and follow-ups are handled efficiently.
c. Collaborate with insurance companies to verify benefits, obtain authorizations, and resolve discrepancies or denials.
d. Track referral statuses, communicate updates to providers, and troubleshoot delays or barriers in care coordination.
e. Ensure the “referral loop” is closed for continuity of care.
4. Collaborate with clinical teams, billing, and administration to streamline workflows and resolve issues.
5. Ensure strict adherence to HIPAA and organizational privacy/security standards.
6. Identify gaps in workflow and implement corrective actions or process improvements.
7. Support accreditation requirements relevant to records management and referral coordination.
8. Perform other duties as needed.
A completed Redding Rancheria job application must be submitted in order to be considered for employment. You can fill out an application online at www.reddingrancheria-nsn.gov, please fax (530-242-4563) or email (employment@reddingrancheria-nsn.gov).
All certifications, credentials/licenses, education verification /degrees and/or transcripts, and Indian verification are required to process your application.
Indian preference applies, but we welcome all applicants who wish to apply for this position. Certification of Native American heritage needs to be attached to the job application.
Any offer of employment is conditioned upon the successful completion of a pre-employment drug screen and criminal background screening clearance. All employees are required to submit to a Tuberculosis test (TB) test after they are hired in addition to being tested annually.
Additional Information:
In addition, Redding Rancheria offers an excellent benefit package containing Medical, Dental, Vision, Life Insurance and Short/Long Term disability, paid holidays, vacation and sick leave as well as a generous 401(k) retirement plan.
Redding Rancheria is a federally recognized Tribe with Pit River, Wintu and Yana people where pride in Tribal culture, history and identity is evident internally and in the larger community. Redding Rancheria is a leader in the constructive development of its people, the larger Indian community and the Redding region.
E-Verify Statement
Redding Rancheria participates in the Electronic Employment Verification Program. Visit the E-Verify URL below for more information.
https://www.e-verify.gov/employees
For further information, please contact Human Resources Dept. at (530) 225-8979.