Front Desk Associate

This team member greets, registers, and makes room reservations for Hotel guests, and also acts as the first point of contact for Hotel guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential duties and responsibilities outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this position, however, are not all inclusive:
1. Greets, registers, and assigns rooms to guests. Handles credit, initial parking information, and an overview of guest services
2. Serves as a primary liaison to guests; handles stressful situations; makes mature and knowledgeable decisions; and handles all guest complaints or problems to exceed guest expectations
3. Handles incoming guest reservations via phone, completes reservations, takes reservations accurately and neatly, or forwards reservation if necessary
4. Answers inquiries pertaining to the Hotel services; registration of guests; shopping, dining, entertainment and travel directions. Makes restaurant, transportation, or entertainment reservation and arranges for tours
5. Handles all guest service requests. Directs appropriate staff member to complete request as needed
6. Serves as Hotel phone operator and directs all calls to proper extensions. Receives, transmits, and tracks telephone messages
7. Keeps records of room availability and guests’ accounts. Operates ONQ (the Front Office software)
8. Computes bill, collects payment, and makes change for guests
9. Posts charges, such as room, food, liquor, or telephone to guest accounts
10. Balances daily or shift audit in the billing computer. Maintains bank as set by Hotel to each individual
11. Uses 10-key adding machine and switchboard
12. Assists guests with depositing their valuables in safe deposit boxes
13. Cleans and organizes the front desk area
14. Distributes incoming mail
15. Other duties as assigned by the Front Office/Guest Services Supervisor, Assistant General Manager, and/or General Manager

EDUCATION REQUIREMENTS
The education requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position; however, higher levels of education than required will be reflected during the recruitment process:

  • A High School diploma, or the equivalent thereof, is preferred

EXPERIENCE AND KNOWLEDGE REQUIREMENTS
The experience and knowledge requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position; however, higher levels of experience and knowledge than required may be reflected during the recruitment process:

  • The ability to read and comprehend simple instructions, short correspondence, and memos
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  • The ability to write simple correspondence
  • The ability to effectively present information in one-on-one and small group situations to guests, clients and other colleagues of the hotel
  • The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • The ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • The ability to deal with problems involving a few concrete variables in standardized situations
  • Must have a valid driver’s license, clear driving record, and proof of current insurance

PHYSICAL REQUIREMENTS
The physical requirements outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this job:

  • The ability to climb stairs and ladders, stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl, push, pull, or sit for an extended period of time, up to eight (8) hours or more, is required
  • This team member must regularly lift and/or move up to 10 pounds
  • This team member must occasionally lift and/or move up to 25 pounds
  • The ability to use close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus is required

OTHER INFORMATION

  • Native American Preference Policy applies
  • Must be at least 21 years of age or older
  • RREDCO is a drug-free workplace; applicants must be able to pass a pre-employment drug screening
  • This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions
  • This job description is not a contract for employment. Employment with RREDCO is considered “at-will”
  • Must be able to comply with the RREDCO Common Language Rule
  • Reasonable accommodations may or may not be made dependent upon the nature of the work required by the position

RREDCO reserves the right to add, delete or modify without notice. A completed RREDCO job application must be submitted in order to be considered for employment. You can fill out an application online at www.reddingrancheria-nsn.gov, email (RREDCO-HR@win-river.com) or bring in to Redding Rancheria at 2000 Redding Rancheria Road, Redding Ca 96001.

All certifications, credentials/ licenses, education verification /degrees and/or transcripts, and Indian verification are required to process your application.

Indian preference applies, but we welcome all applicants who wish to apply for this position.  To receive Indian preference, certification of Native American heritage needs to be attached to the job application.

Any offer of employment is conditioned upon the successful completion of a pre-employment drug screen and criminal background screening clearance.  All employees are required to submit to a Tuberculosis test (TB) test after they are hired in addition to being tested annually.

Additional Information:

We offer a competitive salary as well as having a work schedule running Monday through Friday.  In addition, Redding Rancheria offers an excellent benefit package containing Medical, Dental, Vision, Life Insurance and Short/Long Term disability, paid holidays, vacation and sick leave as well as a generous 401(k) retirement plan.

Redding Rancheria is a federally recognized Tribe with Pit River, Wintu and Yana people where pride in Tribal culture, history and identity is evident internally and in the larger community. Redding Rancheria is a leader in the constructive development of its people, the larger Indian community and the Redding region.